Product description
The affected power supply were sold with SSD hard drives model numbers:
WDBP2P0020BBK
WDBVPL0010BBK
WDBSMT0030BBK
WDBSMT0040BBK
WDBAMJ0010BGY
WDBAMJ0020BGY
WDBAMJ2500AGY
WDBAMJ5000AGY
See a list of details to help identify the product
Reason the product is recalled
The hazards to consumers
What consumers should do
Your product is affected if:
1.The hard drive has one of the model numbers as listed above (exclude two digits in the end e.g. - 02)
AND
2.The model number of the power supply supplied with the hard drive is APP524-051240U
What to do if your power supply is affected.
Cease using Power Supply APP524-051240U immediately by turning off GPO (general power outlet), disconnect the adaptor from supply, store power supply securely. Contact Western Digital to receive a replacement and information regarding safe disposal of the power supply. Consumers may continue to use their hard drive products without the power supply.
For further information, contact Western Digital on the toll free number 1800 429 861 (Monday to Friday, 8.30am - 5pm AEST) or via the email submission form at https://support.wdc.com/support/case.aspx?lang=en
Details to help identify the product
Supplier running the recall
Who sold the product
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18253 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Electrical Safety Office (QLD) if you have a question about the reason the product is recalled or the hazards to consumers.