Product description
Preowned Xbox and Preowned PlayStation consoles, their accompanying:
- power cord
- HDMI cable
- controller
Sold at EB Games Australia and via authorised EB Games marketplaces between 1 September 2024 and 30 October 2025.
See a list of details to help identify the product
Reason the product is recalled
Affected Preowned Xbox and Preowned PlayStation consoles may not have completed the required electrical testing before sale.
The hazards to consumers
Risk of serious injury, death or property damage from electric shock or fire.
What consumers should do
- Stop using affected consoles and power cords immediately.
- Return your affected console, power cord, HDMI cable and controller to an EB Games store for a repair, replacement, refund or exchange. For more information about your repair, replacement, refund or exchange options, please visit EB games website. http://www.ebgames.com.au/powersupport
Contact
EB Games Australia
call: 07 4803 2363
email: powersupport@ebgames.com
visit: http://www.ebgames.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
EB Games Australia
Authorised EB Games marketplaces (eBay, Kogan, Menulog, MyDeal, Woolworths, Big W, Uber Eats)
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20680 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
