Product description
275 Litre Rheem Heavy Duty Commercial Indoor Gas Water Heater manufactured between 1 July 2008 and 20 November 2009 (inclusive)
See a list of details to help identify the product
Reason the product is recalled
Under extended operating conditions the outer jacket temperature of the water heater can exceed safe temperatures
The hazards to consumers
If the outer jacket temperature of the water heater exceeds safe temperatures, there could be a risk of contact burn for people who come into direct contact with the outer jacket of the water heater. There is also the potential for combustion of materials that are inappropriately stored against or near the water heater.
What consumers should do
Immediately remove any combustible materials within the proximity of the water heater and take steps to ensure that no-one comes into contact with the water heater. Once this is done, please call toll free on 1800 063 018 (or 0800 657 336 for customers in New Zealand) between the hours of 8.00 am and 8.00 pm AEDST. Rheem will be arranging to undertake on site service modifications in order to eliminate the potential risk associated with the water heater. These modifications will be made free of charge.
Details to help identify the product
Supplier running the recall
Identifying product features
Date of Manufacture from 1 July 2008 to and including 20 November 2009
Model numbers for units sold in Australia: 621275N0 or 621275P0
Model numbers for units sold overseas are: China 621275N0B or T62127500D, Hong Kong: 621275B0V or 621275T4H, Indonesia: 621275B0, Thailand: 621275B0G, New Zealand: A621275 or 621275N0Z
Identifying numbers
Other identifying numbers
Date of Manufacture from 1 July 2008 to and including 20 November 2009Model numbers for units sold in Australia: 621275N0 or 621275P0 Model numbers for units sold overseas are: China 621275N0B or T62127500D, Hong Kong: 621275B0V or 621275T4H, Indonesia: 621275B0, Thailand: 621275B0G, New Zealand: A621275 or 621275N0Z
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2010/11376 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
