Product description

Set of 3 saucepans with lids and removable handles.

Barcode 9313617422761

See a list of details to help identify the product

Reason the product is recalled

Under particular conditions the handle may detach from the saucepan.

The hazards to consumers

If the handle of the saucepan comes off whilst in use, it may cause serious injury to the user.

What consumers should do

Consumers should not use the product and return to the place of purchase for a full refund.

If the consumer is unable to return to the place of purchase, the item can be returned to FACKELMANN Housewares for a refund.

The item must be returned to the address below with the details of whom the refund cheque should be addressed to:
Address to: Voluntary Withdrawal
Customer Service Department
FACKELMANN Housewares
Locked Bag 4008
Kingsgrove, NSW, 1480

Details to help identify the product

Supplier running the recall

Who sold the product

Sauvage Urbain Fyshwick ACT
Sauvage Urbain Belconnen ACT
Box & Barrel Jindalee QLD
Box & Barrel Garden City QLD
Simple Organised Solutions WA
Box & Barrel Chermside QLD

Dates available for sale

-

Where the product was sold

Australian Capital Territory
Queensland
Western Australia

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2017/16482 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.