Product description
Various cosmetic and skincare products sold by W Cosmetics.
Please see attached list of affected products.
See a list of details to help identify the product
Reason the product is recalled
The product labels do not meet the mandatory standard for cosmetics ingredients labelling.
The ingredients lists on the cosmetic and skincare products are not in English.
The hazards to consumers
There is a risk of allergic reaction if consumers are exposed to ingredients they are sensitive or allergic to.
Consumers will not be able to check the ingredients list to identify the possible cause and seek appropriate treatment.
What consumers should do
- Stop using the product immediately.
- Contact W Cosmetics to arrange a free return and a full refund.
- W Cosmetics will send a return pre-paid label. Place the product in a sealed box, apply the label, and drop it off at any Australia Post location.
- A full refund will be issued to your original form of payment.
- Contact W Cosmetics for more information if you are unable to return the product or gifted it to another person.
Contact
W Cosmetics
email: cs@wcosmetics.com.au
call: 0416 699 666
visit: https://www.wcosmetics.com.au/
Details to help identify the product
Supplier running the recall
Who sold the product
W Cosmetics, in store and online
Identifying product features
Identifying numbers
SKU
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20633 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
