LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries

Photograph of RESU7H Type R
Photograph of RESU 10
Photograph of RESU10H Type C
Photograph of RESU10H Type R

Identifying features

Other
See attached Serial number list

What are the defects?

The batteries may overheat and catch on fire.

What are the hazards?

If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

What should consumers do?

If you believe you have, or have installed, one of the ESS Home Battery models above please immediately contact LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge.

LG Energy Solution is also implementing a remote software upgrade for a number of online affected RESU10H Type-R and RESU7H Type-R units to lower the maximum state of charge to 90% for the interim period prior to replacement. This software upgrade is only applicable to online units which have sufficient online connectivity to be able to receive the software upgrade.

Further information is available on the LG Energy Solution website: https://www.lgessbattery.com/au . Click on "Battery Recall: Free Replacement Campaign" for more information including guidelines on how to check your battery's serial number.

For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com .

Traders who sold this product

Baywa
CSR
Krannich Solar
One Stop warehouse
Rheem
Solar Juice
SolaX
Supply Partners

Where the product was sold
Nationally
International
Dates available for sale
  • 1 January 2017 - 31 December 2018

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category