LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries

PRA number

2020/18529

Published date

Product description

This recall was extended in August 2021 to include additional affected models.

ESS Home Energy Storage System Batteries: These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.

Affected models include:
RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-C, RESU10H Type-R, RESU10H Type-R (Secondary), S/A Gen2 1P (EM048063P3S4) and S/A Gen2 2P (EM048126P3S7)

The affected ESS Home Batteries are equipped with cells from all production lots manufactured between April 2017 and September 2018. 

ESS Home Energy Storage Batteries - Affected Models
Identifying features

Affected units can be identified using their serial numbers. Visit https://www.lgessbattery.com/au. Click on "Battery Recall: Free Replacement Campaign" for more information, including guidelines on how to check your battery's serial number.

 

What are the defects?

The ESS Batteries may overheat and catch on fire.

What are the hazards?

If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What should consumers do?

To find out if your battery is affected, visit https://www.lgessbattery.com/au and follow the instructions to check your battery's serial number.

If you own an affected battery, or are in doubt, immediately contact LG Energy Solution Australia on 1300 677 273 or email productau@lgensol.com to arrange an inspection. All affected batteries will be replaced for free.  

To reduce the risk of fire until the batteries are replaced, LG Energy Solution is applying a software upgrade for affected RESU-branded ESS units to prevent them from charging beyond 75% of their maximum capacity.

LG Energy Solution has been applying and will continue to apply this upgrade remotely for certain online RESU10H Type-R, RESU10H Type-R (Secondary) and RESU7H Type-R units with sufficient connectivity. For the remaining affected RESU-branded ESS units that cannot receive the software upgrade remotely, LG Energy Solution Australia will organise a site visit to apply the upgrade.

If you are unsure whether your unit can be upgraded remotely, contact LG Energy Solution Australia on 1300 677 273 or email productau@lgensol.com.

Additional advice from majority of state electrical regulators and the ACCC

  • Consumers should switch off their battery storage systems until the affected battery has been replaced or the maximum state of charge of the battery has been reduced to 75%.
  • To switch off the battery storage systems safely, consumers should refer to the instructions for their battery storage systems or contact the installer or LG Energy Solution for advice on how to do so.
  • The affected batteries have also been supplied to consumers in battery storage systems with brand names other than LG.
  • If in doubt, check with your installer or contact LG Energy Solution on 1300 677 273 or at productau@lgensol.com.

Traders who sold this product

AGL Energy
Baywa
CSR
Energy Australia
Krannich Solar
MMEM
One Stop Warehouse
Rheem
Solar Juice
SolaX
Sonepar (as Solar Plus Solutions)
Supply Partners

Where the product was sold

Nationally
International

Dates available for sale

-

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Product category