Reasons the product is recalled
These bicycles don’t comply with the mandatory standard for bicycles. The front wheels may become loose and fall out if the quick release (QR) skewer is not installed and tightened correctly.
The hazards to consumers
There is a risk of accident and serious injury to the user if the front wheel comes loose or falls out while the bicycle is moving.
What consumers should do
Consumers with the recalled models should stop riding their bicycle immediately and contact Sheppard Cycles Australia Pty Ltd via phone on 1300 883 305 to arrange for a replacement skewer.
For bicycles purchased at Big W: Sheppard Cycles will send the replacement skewer direct to the consumer.
For bicycles purchased at independent bicycle dealers: Sheppard Cycles will send the skewer to the independent dealer who will then install the skewer on the consumer’s bicycle
Traders who sold this product
Big W and Independent Bicycle Dealers