Product description
EN1223S Water-Resistant Pendants and the EN1233S Single Button Pendants and associated hardware and technology are used in connection with professionally installed and serviced health and/or security monitoring systems in licensed senior living facilities, commercial buildings and in limited instances, luxury residences. The devices are designed to allow users to send an alarm for the purposes of requesting assistance from a designated responder (e.g. nurse, security guard, or other person qualified to provide assistance).
See a list of details to help identify the product
Reason the product is recalled
Incorrect programming means that the products are not operating as intended and the affected pendant products will be unable to send an alarm upon activation of the button press mechanism; therefore cannot elicit a response from a designated responder.
The hazards to consumers
If an alarm is unable to be sent or is not received there is the potential for the call from the user to go unattended and this may place the user at risk of harm.
What consumers should do
Identify any affected units, and discontinue use of those units immediately. Contact relevant trader and arrange for a replacement product (Hills).
Details to help identify the product
Supplier running the recall
Who sold the product
Hills (Corporate) (NSW) sold the EN1223S Water-Resistant Pendants and the EN1233S Single Button Pendants.
Identifying product features
EN1223S Water-Resistant Pendants
- Date Codes on Printed Circuit Board Label Inside Device - 16071 (with corresponding Carton Date Code 16075)
- Date Codes on Printed Circuit Board Label Inside Device 16077 16080, 16081 (with corresponding Carton Date Code 16083)
EN1233S Single Button Pendants
- Date codes on Printed Circuit Board Label inside device - 16072 (with corresponding Carton Date Code 16073)
Identifying numbers
Other identifying numbers
EN1223S Water-Resistant Pendants
- Date Codes on Printed Circuit Board Label Inside Device - 16071 (with corresponding Carton Date Code 16075)
- Date Codes on Printed Circuit Board Label Inside Device 16077 16080, 16081 (with corresponding Carton Date Code 16083)
EN1233S Single Button Pendants
- Date codes on Printed Circuit Board Label inside device - 16072 (with corresponding Carton Date Code 16073)
- Date Codes on Printed Circuit Board Label Inside Device - 16071 (with corresponding Carton Date Code 16075)
- Date Codes on Printed Circuit Board Label Inside Device 16077 16080, 16081 (with corresponding Carton Date Code 16083)
EN1233S Single Button Pendants
- Date codes on Printed Circuit Board Label inside device - 16072 (with corresponding Carton Date Code 16073)
Dates available for sale
-
Where the product was sold
New South Wales
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15458 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
