Product description
This recall has been updated. The dates available for sale has been expanded to 30 April 2018.
Quell branded dual sensor (photoelectric and ionisation) smoke alarm (DC/battery powered) manufactured between 10th September 2016 and 13th October 2017.
This recall only includes units containing a yellow protective cap.
Quell branded dual sensor (photoelectric and ionisation) smoke alarm (DC/battery powered) manufactured between 10th September 2016 and 13th October 2017.
This recall only includes units containing a yellow protective cap.
See a list of details to help identify the product
Reason the product is recalled
In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process.
The hazards to consumers
The yellow protective cap compromises the smoke alarm's ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.
What consumers should do
Consumers with a Quell QPI9010 Dual Sensor Smoke Alarm should inspect the alarm for the presence of a yellow cap, following the attached instructions.
If no yellow cap is present, consumers should reinstall the smoke alarm and no further action is needed.
If a yellow cap is present, consumers should contact Quell for further instructions and to receive a free replacement. Consumers should not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap themselves. Consumers should reinstall the smoke alarm and only return the affected smoke alarm after they receive and install the replacement.
Consumers can contact Quell toll-free on 1800 654 435 (Mon-Fri, 8.30am-5pm AEST) or by email to quell-recall@chubb.com.au
If no yellow cap is present, consumers should reinstall the smoke alarm and no further action is needed.
If a yellow cap is present, consumers should contact Quell for further instructions and to receive a free replacement. Consumers should not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap themselves. Consumers should reinstall the smoke alarm and only return the affected smoke alarm after they receive and install the replacement.
Consumers can contact Quell toll-free on 1800 654 435 (Mon-Fri, 8.30am-5pm AEST) or by email to quell-recall@chubb.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Bunnings
Mitre 10
Anaconda
Officeworks
Masters
Kmart (NT only)
Independent hardware retailers
Mitre 10
Anaconda
Officeworks
Masters
Kmart (NT only)
Independent hardware retailers
Identifying numbers
Other identifying numbers
Model Number QPI9010
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2018/16717 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
